We are frequently asked questions about our wood, so here is some information that may be of use to you…
Q: When will you deliver my logs?
A: We will deliver on the next available delivery slot and will phone or email you to confirm your slot.
Q: On what days do you deliver..?
A: Unless exceptional circumstances force otherwise, we only deliver on Thursday, Friday and Saturday throughout the winter. In the summer this is reduced, keep an eye on our front page or sign up to our newsletter for up to date info on summer month deliveries.
Q: How will you deliver my logs?
A: We will deliver logs in a Isuzu Grafter with an onboard crane. We can drop the bag wherever the crane can get to within reason. Due to Health and Safety reasons, we cannot drag the bags once they have been unloaded. Please note we no longer deliver with the Mercedes Van due to Health and Safety reasons.
Q: Can I collect my logs from your premises?
A: We are not a shop and therefore do not have adequate insurances in place to allow members of the public onto our premises. Collection is currently not permitted.
Q: How big is a “bag” of logs?
A: A bag of logs is a full bulk builder’s bag which measures 85x85x85cm but this obviously stretches when full.
Q: What size are your firewood logs?
A: We have three sizes: SMALL logs 20cm (8”) STANDARD logs 25cm (10”) LARGE logs 50 cm (20”)
Q: What type of wood is included in the firewood?
A: All our firewood is hardwood, and is predominantly ash, with some oak and beech.
Q: How is the wood kiln dried and stored? Is it kiln dried?
A: Our firewood is kiln dried and then barn stored. This guarantees our customers wood with a low moisture content and availability all year round.
Q: Are you woodsure approved?
A: Yes, we received our first woodsure “ready to burn” certificate in May 2021 which means that all of our wood is below 20% moisture
Q: I have a woodburning stove – will the logs be small enough to fit?
A: Our standard logs are approximately 25cm in length, but we can supply smaller logs to fit woodburners or larger logs for open fires if you would prefer.
Q: Do you supply all year round or is it just for winter?
A: We have logs to supply all year round – we often supply logs suitable for chimineas in summer.
Q: What is the moisture content of your firewood..?
A: All our logs are dried to less than 20% moisture.
Q: Limited Access Issues..?
A: Bulk bags are heavy – if you think you may have access issues, please call us on 01531 825236 before ordering.
Q: Is your wood sustainable..?
A: All our stock is sourced responsibly from sustainable, managed woodlands. We are BSL Authorised (BSL 0092712-0003), meaning we are we are recognised on the RHI approved list of Biomass suppliers.
If you have any more questions, please don’t hesitate to contact us…
At GetLogs, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to GetLogs, Norbridge Farm, Bosbury, Ledbury, HR8 1JX. Alternatively you can telephone 01531 825236.
Who are we?
GetLogs is the trading name for the company wholly owned and administered by JH Agriculture Ltd. JH Agriculture Ltd is registered at the following (unmanned) address: Winchester House, Deane Gate Avenue, Taunton, Somerset, TA1 2UH. Our OFFICE address is: Norbridge Farm, Bosbury, Ledbury, Herefordshire, HR8 1JX.
How do we collect information from you?
We collect information from you when you purchase from the website, or when you telephone or email us with an order.
What type of information is collected from you?
When purchasing logs or other products through the website, the personal information we collect from you is your name, address, telephone number and email address. We also log your IP address, and information regarding what pages are accessed and when. When you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We will use your information to:
- Process orders that you have submitted. The processing will be via online specialist order control companies such as WooCommerce
- Seek your views or comments on the services and offers we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include information about offers, changes to delivery slots etc. This communication will only take place via email and will be administered by a specialist automated e-commerce company such as Mailchimp.
- Your IP address will be used to analyse website traffic to the GetLogs website and this will be done by Google Analytics.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: when we use third party service providers, such as WooCommerce, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers: we do not work closely with any third party product providers at present, but may do so in the future to bring you a range of quality and reliable products and services designed to meet the needs of our customers. When you wish to partake in an offer or purchase one or more of their products, you will need to directly contact the relevant 3rd party partner. Each partner will be acting as a data controller of your information and therefore we advise you to read their Privacy Policies. We do not pass your information on to the 3rd party partners.
When you are using our secure ordering page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about any of our products and services, then you can choose to do so at the sign up stage by sending us an email.
We will not contact you for marketing purposes by email unless you have given your prior consent by signing up to our mailing list. If you do not wish to receive any emails from us then you can unsubscribe to the emails at any time by either using the ‘unsubscribe’ button at the bottom of the emails or by send us an email at email@example.com.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address please email us at info@ getlogs.co.uk or by writing to Norbridge Farm, Bosbury, Ledbury, Herefordshire, HR8 1JX. Alternatively you can telephone 01531 825236.
You have the right to ask for a copy of the information GetLogs holds about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely, by using a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in December 2023