We are frequently asked questions about our wood, so here is some information that may be of use to you…
Q: When will you deliver my logs?
A: We will deliver on the next available weekend and will phone or email you to confirm your slot.
Q: On what days do you deliver..?
A: Unless exceptional circumstances force otherwise, we only deliver on Saturdays and Sundays.
Q: How will you deliver my logs?
A: We will deliver your bag of logs in a LWB Mercedes van and pull the bag of logs out the back of the van. We can drop the bag wherever the van can get to. Due to Health and Safety reasons, we cannot drag the bags very far.
Q: Can I collect my logs from your premises?
A: We are not a shop and therefore do not have adequate insurances in place to allow members of the public onto our premises. Collection is currently not permitted.
Q: How big is a “bag” of logs?
A: A bag of logs is a full bulk builder’s bag which is approximately one metre cubed in dimension. This weighs 200-250kg dependant on the moisture content (generally less than 20%).
Q: What size are your firewood logs?
A: We have three sizes: SMALL logs 20cm (8”) STANDARD logs 25cm (10”) LARGE logs 50 cm (20”)
Q: What type of wood is included in the firewood?
A: All our firewood is hardwood, and is predominantly ash, with some oak and beech.
Q: How is the wood kiln dried and stored? Is it kiln dried?
A: Our firewood is kiln dried and then barn stored. This guarantees our customers wood with a low moisture content and availability all year round.
Q: Are you woodsure approved?
A: Yes, we received our first woodsure “ready to burn” certificate in May 2021 which means that all of our wood is below 20% moisture
Q: I have a woodburning stove – will the logs be small enough to fit?
A: Our standard logs are approximately 25cm in length, but we can supply smaller logs to fit woodburners or larger logs for open fires if you would prefer.
Q: Do you supply all year round or is it just for winter?
A: We have logs to supply all year round – we often supply logs suitable for chimineas in summer.
Q: What is the moisture content of your firewood..?
A: All our logs are dried to less than 20% moisture.
Q: Limited Access Issues..?
A: Bulk bags are heavy – if you think you may have access issues, please call us on 01531 641999 before ordering.
Q: Is your wood sustainable..?
A: All our stock is sourced responsibly from sustainable, managed woodlands. We are BSL Authorised (BSL 0092712-0003), meaning we are we are recognised on the RHI approved list of Biomass suppliers.
If you have any more questions, please don’t hesitate to contact us…